Conflict Resolution

Conflict resolution skills are the most important skills for young adults to develop in order to become successful human beings and leaders in their communities. In this module, YLA participants become aware of conflict resolution styles that achieve positive results and learn to use problem-solving techniques in emotionally charged situations to achieve mutually satisfying outcomes. The main thrust of the module is to isolate the cause of a problem, communicate feelings in neutral language, negotiate solutions, and be willing to collaborate. Participants explore the effects of
tone of voice, inflection, and body language in participatory activities such as role-playing and improvisation, and sharpen listening skills during group discussions. This module begins with a fast moving, action packed animation called “The Ice Cream Incident” in which Freddy and Shawna find themselves in the middle of a heated argument that escalates when neither individual takes personal responsibility for his actions. The Break it Down and Write to the Point exercises provide an opportunity for the participants to explore alternatives and write stories about their own encounters, always focusing on reducing tension, diffusing angry situations and preventing violence. During a role-playing exercise called “Choose to Diffuse,” participants create a non-threatening environment and see how listening can be a powerful skill. By using non-threatening, respectful language, and seeing the value of collaboration to reach winwin situations, participants increase their confidence and capacity to negotiate solutions.